Terms of Service (ToS)

1. Our Commitment

At 3 Zero Digital, our mission is to strive for "zero vulnerability, zero downtime, and zero error." While achieving absolute perfection may not always be feasible, we are committed to providing exceptional services and continuously improving our offerings.

2. Eligibility

Our services are intended for users of all ages. However, if you are under the age of 18, we recommend parental or guardian supervision when using our services.

3. Services We Offer

We provide a wide range of services categorized under the following sections:

• Development: WordPress, Shopify, frontend/backend, MERN stack, and custom WP theme development.
• Maintenance: Malware removal, speed optimization, security enhancements, backups, and more.
• Troubleshooting: Fixing 404/500 errors, white screens, and mixed content issues.
• Marketing: SEO, social media, email campaigns, backlink building, and content marketing.

4. Use of Third-Party Services

We leverage trusted third-party tools, including:

• Clerk for authentication
• Stripe for payment processing
• Resend for email communications
• Tawk.to for live chat support

5. Your Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information.
• Comply with applicable laws and our guidelines.
• Avoid harmful activities, such as compromising systems or spreading malicious content.

6. Payment and Refunds

All payments are securely processed via Stripe or other authorized gateways. Refunds are issued based on our refund policy.

7. Limitation of Liability

We aim to provide reliable services but cannot guarantee 100% uptime or immunity from vulnerabilities. Our liability is limited to the amount you paid for the affected service.

8. Changes to Terms

We may update these Terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of updated Terms.

9. Contact Us

For questions about these Terms:

• Email: support@3zerodigital.com
• Phone: +44 7878 798374
• Address: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, United Kingdom, IP28 7DE